Condensation on the Camera

Dealing with Water or Occasional moisture on the OcuTrap R1 lens can soften image quality or trigger glare at night. This guide explains why it happens, how to clear it quickly, and when to contact us

1. How to Spot the Issue

Symptom	Likely Cause	Severity
Foggy or “milky” images that clear after a few minutes	External condensation—morning/evening temperature swings	Low
Persistent haze or water beads inside the lens window	Internal moisture—air leak at the lens gasket or loose accessory port	Medium
Visible droplets inside the device	Water ingress—damaged seal or submerged trap	High

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2. Immediate Fix (10 min)

1. Power down & open the POD

   • Tap Settings ▶ Power Off or hold the left-most button until the LEDs go dark.

   • Remove the battery pack and disconnect the accessory cable (if attached).

2. Wipe the outside glass Use a microfiber cloth or lens wipe. If fogging disappears, the issue was external.

3. Inspect the lens seal

   • Look for debris, hair, or grit around the rubber gasket.

   • Gently clean the seal with isopropyl alcohol and a lint-free swab.

4. Dry packs save the day Place a fresh silica gel pack inside the trap pod before closing.

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3. Deep-Dry Procedure (24–48 hrs)

If internal moisture persists:

1. Remove the battery

2. Leave the POD cracked open in a warm, ventilated spot for 24 hrs —or— Seal the POD in a zipper bag with desiccant packs for 12–18 hrs.

3. Re-assemble, close the POD, and request an image to confirm clarity.

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4. Prevention Checklist

• Gasket care – Lightly coat the rubber seal with silicone grease every 6 months.

• Tight hardware – Finger-tighten the antenna and accessory caps after each service visit.

• Avoid submersion – OcuTrap R1 is weather-sealed, but not rated for full underwater exposure.

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5. Still Seeing Haze? We’re Here to Help.

1. Take two clear photos of the issue: one of the lens/window and one of the interior POD.

2. Email [e-mail] with the photos, trap id, and a brief description.
3. Our technicians will review within 1 business day and advise the next step:

Scenario	Cost to You
Under warranty & seal failure confirmed	Free repair or replacement + prepaid return label
Out of warranty, but repairable	Flat service fee $25 (includes return shipping)
Severe water damage / corrosion	Discounted upgrade to the latest revision

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6. Warranty Quick Facts

• Standard coverage: 12 months from delivery.

• Exclusions: submersion, impact damage, or housing modifications.