# Condensation on the Camera

#### 1. How to Spot the Issue

| Symptom                                                    | Likely Cause                                                              | Severity |
| ---------------------------------------------------------- | ------------------------------------------------------------------------- | -------- |
| **Foggy or “milky” images** that clear after a few minutes | **External condensation**—morning/evening temperature swings              | Low      |
| Persistent haze or water beads **inside** the lens window  | **Internal moisture**—air leak at the lens gasket or loose accessory port | Medium   |
| Visible droplets **inside** the device                     | **Water ingress**—damaged seal or submerged trap                          | High     |

***

#### 2. Immediate Fix (10 min)

1. **Power down & open the POD**
   * Tap **Settings ▶ Power Off** or hold the left-most button until the LEDs go dark.
   * Remove the battery pack and disconnect the accessory cable (if attached).
2. **Wipe the outside glass**\
   Use a microfiber cloth or lens wipe. If fogging disappears, the issue was external.
3. **Inspect the lens seal**
   * Look for debris, hair, or grit around the rubber gasket.
   * Gently clean the seal with isopropyl alcohol and a lint-free swab.
4. **Dry packs save the day**\
   Place a fresh silica gel pack inside the trap pod before closing.

***

#### 3. Deep-Dry Procedure (24–48 hrs)

If internal moisture persists:

1. Remove the **battery**
2. Leave the POD cracked open in a warm, ventilated spot for **24 hrs** —or—\
   Seal the POD in a zipper bag with **desiccant** packs for **12–18 hrs**.
3. Re-assemble, close the POD, and request an image to confirm clarity.

***

#### 4. Prevention Checklist

* **Gasket care** – Lightly coat the rubber seal with silicone grease every 6 months.
* **Tight hardware** – Finger-tighten the antenna and accessory caps after each service visit.
* **Avoid submersion** – OcuTrap R1 is weather-sealed, but not rated for full underwater exposure.

***

#### 5. Still Seeing Haze? We’re Here to Help.

1. Take **two clear photos** of the issue: one of the lens/window and one of the interior POD.
2. Email [**support@ocutrap.com**](mailto:support@ocutrap.com) with the photos, trap id, and a brief description.
3. Our technicians will review within **1 business day** and advise the next step:

| Scenario                                    | Cost to You                                         |
| ------------------------------------------- | --------------------------------------------------- |
| **Under warranty** & seal failure confirmed | *Free* repair or replacement + prepaid return label |
| Out of warranty, but repairable             | Flat service fee **$25** (includes return shipping) |
| Severe water damage / corrosion             | Discounted upgrade to the latest revision           |

***

#### 6. Warranty Quick Facts

* Standard coverage: **12 months** from delivery.
* Exclusions: submersion, impact damage, or housing modifications.


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