Account and Billing

Your OcuTrap Subscription

What an OcuTrap subscription includes, how billing works, and what happens if a subscription lapses.

An active subscription keeps your trap connected over cellular and unlocks the cloud features of the OcuTrap app. Each trap has its own subscription, so if you own more than one, each is billed and managed separately.

What's Included

With an active subscription, your trap stays online and you get the full OcuTrap experience:

  • Cellular connectivity — the cellular data your trap uses is included; there's no separate data plan or SIM card to buy.
  • Remote monitoring and control — open, close, arm, and adjust settings from anywhere.
  • Captures and notifications — real-time capture alerts by push and/or email (see Notification Settings).
  • Image history — view captured and timelapse images in the app.
  • GPS and map view — see where each trap is located.

Plans & Billing

  • Choose Monthly or Annual billing — annual is billed once a year and costs less than paying monthly.
  • All billing is handled securely through Stripe.
  • You can switch between plans, update your payment method, or cancel at any time. See Managing Your Subscription.

Canceling

  • You can cancel at any time. You won't be charged again, and your subscription stays active until the end of the current billing period.
  • See Managing Your Subscription for steps.

If Your Subscription Lapses

A trap's subscription can end because you canceled it, a payment failed, or it was never started. When that happens, the Plan field in the trap's Device Info shows Canceled or No Subscription.

Because cellular data is part of your subscription, a trap without an active subscription can no longer connect to the OcuTrap cloud. This means:

  • Remote control stops — you can't open, close, arm, or adjust the trap from the app.
  • Live captures and notifications stop — the trap can't report events while disconnected.

Reactivating your subscription restores full function. You can reactivate at any time, and the trap continues to work without interruption once the plan is active again:

  1. Sign in at app.ocutrap.com.
  2. Open the trap and go to its Billing tab.
  3. Choose a plan and complete checkout.

Full steps: Update Individual Trap Subscriptions.

Pausing a Trap (Monthly Plans)

If you don't need a trap for a while but don't want to cancel, you can pause its subscription instead. Pause it from the trap's Billing tab (Pause subscription).

  • Monthly plans only, for up to 6 months. Annual plans can't be paused.
  • While paused, you're not billed and no invoices are generated.
  • A paused trap is dormant — remote commands and new captures are off. (Opening the door and releasing an animal stay available for welfare.)
  • Your data and settings are kept and restored in full when you resume.
  • It resumes automatically on the date you choose, or you can Resume now anytime.

A paused trap shows a Paused status. This is different from a subscription that lapses from a failed payment (see above) — pausing is something you choose, and you can resume it yourself at any time.

See also