Selling or Transferring a Trap

There are two ways to hand a trap to a new owner:

Transfer ownership in the app. The trap moves to the new owner's account in one step, including its settings and its capture history.
Remove, then re-add. You delete the trap (and your images and history) from your account, and the new owner adds it fresh.

Both paths require the trap's subscription to be canceled first.

Pick based on the history. An in-app transfer hands the new owner your images and activity for that trap. If you don't want the new owner to see them, use remove-then-re-add instead.

Option 1: Transfer ownership in the app

The fastest hand-off. The trap keeps its capture history and moves to the new owner immediately.

The new owner needs an OcuTrap account first. The transfer is addressed to their account email, so have them sign up and tell you the email they used.
Cancel the trap's subscription. Select Billing in the sidebar, find the trap under Per-trap status, select Manage, then Manage subscription to cancel in the Stripe portal (see managing-your-subscription.md). If the trap is billed through an organization, remove it from the organization's billing first. The app will not transfer a trap that still carries a subscription.
On the trap's page, open the Settings tab, scroll to the Danger zone, and choose Transfer ownership.
Enter the new owner's account email and confirm. The confirmation reminds you what the hand-off does: the new owner will see this trap's capture history, everyone you shared the trap with loses access, and the trap leaves any organization it belongs to. If the trap is in an organization, the confirmation names it.
Done. The trap leaves your account and appears in the new owner's account right away. They start their own subscription from the trap's Trap billing page to bring it online.

A transfer clears every kind of access, not just yours.

Shared users. Everyone you shared the trap with loses access, including people you invited who have not accepted yet. The new owner starts with an empty sharing list and re-invites whoever they want.
Organizations. The trap leaves every organization it belongs to, along with any trap group it was assigned to. Members of that organization lose access to the trap, its photos, and its controls. The organization itself, its trap groups, and its members are not changed.

Nothing here is reversible from your side after the transfer. If the trap should stay with an organization, do not transfer it: the new owner adds it to an organization themselves.

Only the trap's owner can transfer it. Being an owner in an organization the trap belongs to is not enough. If the email you enter has no OcuTrap account, the app will ask you to have the new owner sign up first.

Option 2: Remove, then re-add (fresh start)

Use this when the new owner should start with a clean slate. It is a remove, then re-add process, and the order matters:

You cancel the trap's subscription.
You remove the trap from your account.
The new owner adds the trap to their account and starts their own subscription.

Do the steps in this order. The app will not remove a trap that still has an active subscription, and the new owner cannot add a trap that is still attached to your account.

Removing the trap permanently deletes your images and history for that trap. Save anything you want to keep before you start.

Step 1: Cancel the trap's subscription

Sign in at app.ocutrap.com, select Billing in the sidebar, find the trap under Per-trap status, and select Manage.
Select Manage subscription and cancel in the Stripe portal. See managing-your-subscription.md.
A canceled subscription stays active until the end of the current billing period; the trap can be removed once it shows Canceled.

If the trap is billed through an organization, remove it from the organization's billing first.

Step 2: Remove the trap from your account

On the trap's page, open the Settings tab and scroll to the Danger zone.
Click Remove trap and confirm. This permanently deletes the trap and its data from your account.

Full instructions and what gets deleted: deleting-a-trap.md

Step 3: New owner adds the trap

The new owner needs their own OcuTrap account with a verified email.
After signing in, they open Add trap and enter the Trap ID and Device ID (found on the trap and inside the POD), choose a cellular plan, name the trap, set its location, and tap Activate trap. See adding-a-trap-to-your-account.md.
They then start a subscription from the trap's Trap billing page to bring the trap online.

Buying a trap second-hand

If you bought a trap from a previous owner, add it the normal way: open Add trap and enter the Trap ID and Device ID printed on the unit (and inside the POD), then finish the wizard — see adding-a-trap-to-your-account.md.

If the app says "Device ID already registered," OcuTrap automatically checks whether the trap is unclaimed. When the Trap ID you entered matches the one printed on the unit, the trap is transferred to your account and the add continues as normal — no support ticket needed.

If it can't be claimed automatically — the Trap ID doesn't match the unit, the trap still belongs to someone else, or the unit can't be verified — you'll be asked to double-check the Trap ID printed on the unit or contact support. Re-enter the printed Trap ID exactly; if it still won't add, contact us via support.md.

A seller doesn't need to do anything special to release a trap — removing it from their account (Steps 1–2 above) is enough for the next owner to add it.

Important Notes

With Remove, then re-add, your images and history are deleted and the new owner starts fresh. With Transfer ownership, they move to the new owner with the trap.
The warranty begins from the date the trap was first activated, not the transfer date.
Any free trial of service may have already been used during the original activation.