Account and Billing

Managing Your Subscription

You can manage your OcuTrap subscription from the Billing page in the app. Card and cancellation changes are handled securely in the Stripe portal.

How to Access Subscription Settings

  1. Go to app.ocutrap.com and sign in.
  2. Select Billing in the sidebar for an overview across traps.
  3. For one trap, find it under Per-trap status and select Manage. That opens its Trap billing page.

Available Options

On a trap’s Trap billing page you can:

  • Switch plans – Under Cellular plan, select Monthly or Annual. The current one is marked Current.
  • Pause subscription – Temporarily pause a monthly plan (see below).
  • Manage subscription – Opens the secure Stripe portal to manage your card. The Billing page also has Payment portal and Manage in portal.
  • Cancel subscription – Cancel in the Stripe portal. You’ll continue to have access until the end of your current billing period.
  • Reactivate – Changed your mind after canceling? Until your billing period ends, a Canceling at end of period notice on the Trap billing page offers Reactivate, and your subscription continues as if you never canceled.
  • View invoices – See past charges under Recent invoices on the Trap billing page (this trap only) or under Invoices on the Billing page (all traps). Each row has View and Receipt.

If a payment failed, the button reads Update payment. If the trap was suspended, it reads Resolve payment. Both open the Stripe portal.

Only the trap owner can change a subscription or payment method. Shared users see a note instead of the buttons.

Pausing a Trap

Monthly plans can be paused for up to 6 months from the trap’s Trap billing page (Pause subscription). While paused you aren’t billed, the trap is dormant (no remote commands or new captures, though you can still open the door and release an animal), and your data and settings are kept and restored when you resume. It resumes automatically on your chosen date, or you can Resume now anytime. Annual plans can’t be paused, and the button shows as Pause (monthly only). See Your OcuTrap Subscription.

Notes

  • All billing is processed securely through Stripe.
  • If you cancel, you won’t be charged again, but your subscription remains active until the billing period ends — and you can reactivate it any time before then.
  • Annual subscriptions are billed once per year, offering savings compared to monthly billing.