Managing your subscription

How to Access Subscription Settings

1. Go to app.ocutrap.com and sign in.
2. Select Billing in the sidebar for an overview across traps.
3. For one trap, find it under Per-trap status and select Manage. That opens its Trap billing page.

Available Options

On a trap’s Trap billing page you can:

• Switch plans: Under Cellular plan, select Monthly or Annual. The current one is marked Current.
• Pause subscription: Temporarily pause a monthly plan (see below).
• Manage subscription: Opens the secure Stripe portal to manage your card. The Billing page also has Payment portal and Manage in portal.
• Cancel subscription: Cancel in the Stripe portal. You’ll continue to have access until the end of your current billing period.
• Reactivate: Changed your mind after canceling? Until your billing period ends, a Canceling at end of period notice on the Trap billing page offers Reactivate, and your subscription continues as if you never canceled.
• View invoices: See past charges under Recent invoices on the Trap billing page (this trap only) or under Invoices on the Billing page (all traps). Each row has View and Receipt.

If a payment failed, the button reads Update payment. If the trap was suspended, it reads Resolve payment. Both open the Stripe portal.

Only the trap owner can change a subscription or payment method. Shared users see a note instead of the buttons.

Pausing a Trap

Monthly plans can be paused for up to 6 months from the trap’s Trap billing page (Pause subscription). While paused you aren’t billed, the trap is dormant (no remote commands or new captures, though you can still open the door and release an animal), and your data and settings are kept and restored when you resume. It resumes automatically on your chosen date, or you can Resume now anytime. Annual plans can’t be paused, and the button shows as Pause (monthly only). See Your OcuTrap subscription.

Restart a canceled or inactive subscription

You might need to restart a subscription when:

• The trap shows Canceled or Inactive under Per-trap status on the Billing page
• You've never started a subscription for this trap
• Your subscription ended or payment failed

1. Sign in
   Go to app.ocutrap.com and sign in.
2. Open the trap's billing page
   Select Billing in the sidebar. Find the trap under Per-trap status and select Manage. The page is titled Trap billing.
3. Start or renew the subscription
   Under Cellular plan, pick Monthly or Annual, then complete checkout in Stripe. On a canceled or never-started trap the button reads Subscribe · Monthly or Subscribe · Annual.

Once finished, the trap shows Active and continues to work without interruption.

Tip: Each trap has its own subscription, so if you have more than one, repeat these steps for each trap you want to activate. The Billing page lists every trap you can see under Per-trap status.

Status Definitions

These are the statuses shown on the Billing page under Per-trap status:

• Active
  The subscription is paid and the trap has full function.
• Trial
  The trap is in its free trial. You aren't charged until the trial ends.
• Past Due
  A payment failed. The trap still works for now. Select Update payment.
• Suspended
  Payment stayed unresolved. The trap stops taking images and accepting commands. Select Resolve payment.
• Canceled
  The subscription was canceled. Access continues until the cancellation date takes effect.
• Paused
  You paused a monthly plan. Billing is stopped and the trap is dormant.
• Inactive
  No subscription was ever started for this trap.

If you have questions about a status, contact our support team.

Can I view my billing history?

Yes. The Billing page has an Invoices section covering all traps, with View and Receipt on each row. A single trap's Trap billing page has Recent invoices for that trap only.

To change the card on file, select Payment portal on the Billing page (or Manage in portal on the Payment method card), then Payment Methods. Full steps: Changing your subscription payment method.

Notes

• All billing is processed securely through Stripe.
• If you cancel, you won’t be charged again, but your subscription remains active until the billing period ends. You can reactivate it any time before then.
• Annual subscriptions are billed once per year, offering savings compared to monthly billing.