Managing your subscription

How to Access Subscription Settings

If your app has the older Console interface, use the older Console instructions below.

1. Go to base.ocutrap.com and sign in.
2. Select Billing in the sidebar for an overview across traps.
3. For one trap, find it under Per-trap status and select Manage billing. That opens its billing page. The page title is the trap's name, with Billing above it. All billing goes back to the Billing page, and View trap details opens the trap.

On the web Billing page, the order is the status card, Per-trap status, Payment method, Invoices, and then How billing works. A line near the top reads "Each trap has its own subscription; its first one starts with a 30-day free trial." Select How billing works at the end of that line to jump to the explainer at the bottom of the page.

The Per-trap status list puts payment problems first. To find a trap, type in Search by trap name or device ID, or pick a status: All, Paid, not reporting, Active, Free trial, Payment issue, Canceled, or Paused. A status chip with no traps is hidden. All and Active always show. If nothing matches, select Clear filters. The list shows 20 traps at a time, for example "Showing 20 of 39 traps". Select Show N more to see the rest. Changing the filter or the search goes back to the first 20.

The Who pays column shows whose card is charged for each trap: You, or Trap owner (shared with you) for a trap someone else owns and shared with you. Only the person who pays can change a trap's plan, so a trap someone else pays for shows View billing instead of Manage billing. On a phone, each trap is a card that shows who pays.

Paid, not reporting

A trap counts as Paid, not reporting when its plan is active or in a free trial and it has not checked in for 7 days or more, or has never checked in. You are paying for a trap that is not sending anything. When you have one, the status card says so, for example "2 paid, not reporting. On an active plan or free trial, but not heard from in 7 days or more. Check on the trap, or change its plan." Select Show them (Show it for one trap) to filter the list to those traps. To find out why a trap is quiet, see Trap offline or won't connect.

If a payment has failed, a Payment needs attention notice is the first thing on the Billing page, above everything else. Select Update payment method in the notice to fix the card.

Available Options

On a trap’s billing page you can:

• Switch plans: Under Cellular plan, select Monthly or Annual. The current one is marked Current.
• Pause subscription: Temporarily pause a monthly plan (see below).
• Manage subscription: Opens the secure Stripe portal to manage your card. On the Billing page, Manage payment method on the Payment method card opens the same portal.
• Cancel subscription: Cancel in the Stripe portal. You’ll continue to have access until the end of your current billing period.
• Reactivate: Changed your mind after canceling? Until your billing period ends, a Canceling at end of period notice on the trap's billing page offers Reactivate, and your subscription continues as if you never canceled.
• View invoices: See past charges under Recent invoices on the trap's billing page (this trap only) or under Invoices on the Billing page (all traps). Each row has View invoice and Get receipt. After you select Get receipt, it changes to View receipt. Invoice lines name the charge in plain words, for example Cellular plan, monthly, Cellular plan, annual, or Cellular plan, free trial.

If a payment failed, the button reads Update payment. If the trap was suspended, it reads Resolve payment. Both open the Stripe portal.

These options are available to the trap owner when the trap is billed to them.

If a Trap Is Shared With You

When the trap owner pays for a trap shared with you, its web billing page shows you the subscription status and a Who pays row that reads Trap owner. A note under them follows the status:

• Active or Free trial: "Billed to the trap owner."
• Past due or Suspended: "Billed to the trap owner. Ask them to update payment."
• Canceled: "Billed to the trap owner. Only they can restart the plan."

You don't see the price, billing frequency, current period, next charge, invoices, or plan options. Only the trap owner can change or restart the plan or update the payment method.

For an owner-paid trap in the mobile app, the billing screen shows the status and the line "Only the trap owner can change this subscription or payment method. Contact the owner to update billing." It has no plan options or invoices for you.

If an organization pays for the trap, the web Who pays row shows its name (or Organization). The trap-owner notes above do not appear. Ask the organization’s billing contact about payment or plan changes.

Pausing a Trap

Monthly plans can be paused for up to 6 months from the trap’s billing page (Pause subscription). While paused you aren’t billed, the trap is dormant (no remote commands or new captures, though you can still open the door and release an animal), and your data and settings are kept and restored when you resume. It resumes automatically on your chosen date, or you can Resume now anytime. Annual plans can’t be paused. The button shows as Pause (monthly only), and a line under it reads "Pausing is available on monthly plans only. Switch to monthly to pause." See Your OcuTrap subscription.

Restart a canceled or inactive subscription

You might need to restart a subscription when:

• The trap shows Canceled or Not subscribed under Per-trap status on the Billing page
• You've never started a subscription for this trap
• Your subscription ended or payment failed

1. Sign in
   Go to base.ocutrap.com and sign in.
2. Open the trap's billing page
   Select Billing in the sidebar. Find the trap under Per-trap status and select Manage billing. The page is titled with the trap's name, under Billing. For a canceled trap, the amount you paid before is labeled Previous price.
3. Choose a plan
   Under Cellular plan, select Monthly or Annual. Selecting a plan only chooses it. Nothing is charged and checkout does not open yet. Each plan shows today's price. For a canceled trap, the plan section reads "Current prices. Subscribing again uses these, not the previous price."
4. Go to checkout
   Select the one button under the two plans. It starts with "Start 30-day free trial" and names the plan and price you chose. Then complete checkout in Stripe. The line under the button reads "Your 30-day free trial starts at checkout. You're not charged until it ends." A trap that has had a subscription before gets no new free trial: the button starts with Subscribe instead, and the line reads "You will be charged today."

Once finished, the trap shows Active and continues to work without interruption.

Tip: Each trap has its own subscription, so if you have more than one, repeat these steps for each trap you want to activate. The Billing page lists every trap you can see under Per-trap status.

Status Definitions

At the top of the Billing page, a status card counts your traps: Active, Free trial, Payment issue, Not subscribed, and, when above zero, Canceled and Paused. On a phone, the counts sit two to a line. It also shows Next charge with its date, or Trial ends with the date the trial ends and billing starts.

Each trap under Per-trap status shows one of these:

• Active
  The subscription is paid and the trap has full function.
• Free trial
  The trap is in its free trial. You aren't charged until the trial ends.
• Past due
  A payment failed. The trap still works for now. Select Update payment.
• Suspended
  Payment stayed unresolved. The trap stops taking images and accepting commands. Select Resolve payment.
• Canceled
  The subscription was canceled. Access continues until the cancellation date takes effect.
• Paused
  You paused a monthly plan. Billing is stopped and the trap is dormant.
• Not subscribed
  No subscription is active for this trap. Set up billing from the trap's billing page.

On the status card, Payment issue counts traps that are Past due or Suspended.

In the web app, a canceled or never-subscribed trap's billing page does not show Current period or Next charge, so the plan choice is near the top.

If you have questions about a status, contact our support team.

Can I view my billing history?

Yes. The Billing page has an Invoices section covering all traps, with View invoice and Get receipt on each row. A single trap's billing page has Recent invoices for that trap only.

To change the card on file, select Manage payment method on the Payment method card of the Billing page, then Payment Methods. Full steps: Changing your subscription payment method.

Older Console app

These instructions apply only to the older app with a Console page.

If you added a trap but left Stripe checkout before finishing, open the trap's settings and use its subscription update control to return to checkout. Only the trap owner can start or restart its subscription. After completing checkout, return to the Console so the app can update the trap's subscription details.

Confirm your account email before opening checkout or managing billing. If you change your email, confirm the new address first. If the app still cannot verify your billing account, contact our support team for help. If you already completed checkout, do not start a second subscription while a billing issue is being checked.

Notes

• All billing is processed securely through Stripe.
• If you cancel, you won’t be charged again, but your subscription remains active until the billing period ends. You can reactivate it any time before then.
• Annual subscriptions are billed once per year, offering savings compared to monthly billing.