Managing Your Subscription

How to Access Subscription Settings

1. Go to app.ocutrap.com and sign in.
2. Open the trap you want to manage and go to its Billing tab. (You can also open Billing from the app for an overview across traps.)

Available Options

From a trap's Billing tab you can:

• Switch plans – Change between Monthly and Annual billing.
• Pause subscription – Temporarily pause a monthly plan (see below).
• Update payment method – Manage your cards through the secure Stripe billing portal.
• Cancel subscription – Stop your subscription at any time. You’ll continue to have access until the end of your current billing period.
• Reactivate – Changed your mind after canceling? Until your billing period ends, a notice on the trap's Billing tab lets you reactivate with one tap — your subscription continues as if you never canceled.
• View invoices – See past charges on the trap's Billing tab (trap-specific) or the main Billing page (all traps), and open any invoice for a detailed receipt.

Pausing a Trap

Monthly plans can be paused for up to 6 months from the trap's Billing tab (Pause subscription). While paused you aren't billed, the trap is dormant (no remote commands or new captures — though you can still open the door and release an animal), and your data and settings are kept and restored when you resume. It resumes automatically on your chosen date, or you can Resume now anytime. Annual plans can't be paused. See Your OcuTrap Subscription.

Notes

• All billing is processed securely through Stripe.
• If you cancel, you won’t be charged again, but your subscription remains active until the billing period ends — and you can reactivate it any time before then.
• Annual subscriptions are billed once per year, offering savings compared to monthly billing.