FAQs

Common questions

Short answers for the questions customers ask most. For deeper how-tos, follow the links.

Does OcuTrap require a subscription?

Yes — each trap needs an active subscription to stay connected over cellular and use the cloud app (remote control, captures, notifications, image history, GPS).

  • Cellular data is included in the subscription; there is no separate SIM plan to buy.
  • Without an active subscription, the trap cannot connect to the OcuTrap cloud — remote commands and live captures stop.

See Your OcuTrap Subscription and Managing Your Subscription.

What are the ongoing costs?

After purchase, the main ongoing costs are:

  • Per-trap subscription (monthly or annual) — required for cellular + cloud features.
  • Battery charging / replacement as packs age — see Battery and Battery Overview.
Can OcuTrap tell species apart (raccoon vs skunk vs opossum)?

Not automatically. Any animal that enters can trigger a capture. Use remote release from the app, review capture photos, and tune placement / Capture Distance. See What animals is the OcuTrap R1 designed for? and Trap Control.

What size is the OcuTrap R1?

About 10" wide × 12" tall. Cage alone (door closed, without POD) is ~32" long. The POD adds about 5"; with the door fully open, add about 4" more (~41" total). Full specs: Technical Specifications.

How do I change my name or email?

Sign in at app.ocutrap.com → Account → edit your details → Save.

How do I share a trap with someone else?

Open the trap → Sharing tab → enter their email → choose manager level (owner only) → send invite. Details: Sharing Traps and User Levels.

Can I control the trap remotely?

Yes — with an active subscription and cellular coverage, open/close, arm modes, and settings work from the web or mobile app. See Trap Control.

How do notifications work?

Capture and device alerts can go to push and/or email depending on your preferences. Configure them under Account notification settings. Details: Notification Settings.

Scout-mode activity stays in the trap feed only (no push/email). See Scouting Mode.

Why am I not getting push notifications?
  • Allow notifications for OcuTrap in phone Settings.
  • Confirm preferences in the app (Account).
  • If they still fail, delete and reinstall the app, then sign in again so push can re-register.

Step-by-step: Resetting the Mobile App.

Does it need Wi-Fi?

No. OcuTrap uses 4G LTE cellular only — no Wi-Fi. Coverage must be available at the deploy site. See Connectivity & Coverage.

Is it weather-resistant? What about cold weather?

The trap is built for outdoor field use. For extremes and winter tips, see Weather & Environmental Guidelines and Cold Weather.

How long does the battery last?

Runtime depends on temperature, photo cadence, and cellular conditions. Charging and pack basics: Battery. Overview: Battery Overview.

Is there an iOS and Android app?

Yes — both platforms. Web: app.ocutrap.com. Mobile overview: Using the Mobile App.

What if the trap is offline or commands fail?

Start here:

I can't sign in / forgot my password
How do I reduce false triggers?

Tune placement and bait, review pre-capture / capture photos, and adjust Capture Distance and related door/sensor settings. See Distance Limits, Sensor Alerts & Errors and Pre-Capture Notification.

Where can I buy an OcuTrap?

Purchase through ocutrap.com (and authorized partners listed there). For second-hand units, see Selling or Transferring a Trap.