Common questions

Short answers to the questions customers ask most: subscriptions, trap size, sharing, notifications, coverage, battery life, and where to buy.

Short answers for the questions customers ask most. For deeper how-tos, follow the links.

Does OcuTrap require a subscription?

Yes. Each trap needs an active subscription to stay connected over cellular and use the cloud app (remote control, captures, notifications, image history, GPS).

  • Cellular data is included in the subscription; there is no separate SIM plan to buy.
  • Without an active subscription, the trap cannot connect to the OcuTrap cloud. Remote commands and live captures stop.

See Your OcuTrap subscription and Managing your subscription.

Can I still use the old OcuTrap app?

Only until September 30, 2026. The old app at base.ocutrap.com retires that day and then sends you to the new app at app.ocutrap.com. Your traps, capture history, and subscription are already in the new app under the same email. You only need to set a new password.

See Move to the new OcuTrap app.

What are the ongoing costs?

After purchase, the main ongoing costs are:

  • Per-trap subscription (monthly or annual), required for cellular + cloud features.
  • Battery charging / replacement as packs age. See Battery overview.
Can OcuTrap tell species apart (raccoon vs skunk vs opossum)?

Not automatically. Any animal that enters can trigger a capture. Use remote release from the app, review capture photos, and tune placement / Capture Distance. See What animals is the OcuTrap designed for? and Trap control.

What size is the OcuTrap?

About 10" wide × 12" tall. Cage alone (door closed, without POD) is ~36" long on the R2 and ~32" on the R1. The POD adds about 5"; with the door fully open, add about 4" more, so about 45" total on the R2 and 41" on the R1. Full specs: Technical specifications.

How do I change my name or email?

Sign in at app.ocutrap.com → Account → edit your details → Save.

How do I share a trap with someone else?

Open the trap → Sharing tab → enter their email → choose manager level (owner only) → send invite. Details: Sharing Traps and User levels.

Can I control the trap remotely?

Yes. With an active subscription and cellular coverage, open/close, arm modes, and settings work from the web or mobile app. See Trap control.

How do notifications work?

Capture and device alerts can go to push and/or email depending on your preferences. Configure them under Account notification settings. Details: Notification settings.

Scout-mode activity stays in the trap feed only (no push/email). See Scouting mode.

Why am I not getting push notifications?
  • Allow notifications for OcuTrap in phone Settings.
  • Confirm preferences in the app (Account).
  • If they still fail, delete and reinstall the app, then sign in again so push can re-register.

Step-by-step: Resetting the mobile app.

Does it need Wi-Fi?

No. OcuTrap uses 4G LTE cellular only, not Wi-Fi. Coverage must be available at the deploy site. See Connectivity and cellular coverage.

Is it weather-resistant? What about cold weather?

The trap is built for outdoor field use. For extremes and winter tips, see Weather and environmental guidelines and Cold weather.

How long does the battery last?

Runtime depends on temperature, photo cadence, and cellular conditions. Charging and pack basics: Battery overview.

Is there an iOS and Android app?

Yes, both platforms. Web: app.ocutrap.com. Mobile overview: Using the mobile app.

What if the trap is offline or commands fail?

Start here:

I can't sign in / forgot my password
How do I reduce false triggers?

Tune placement and bait, review pre-capture / capture photos, and adjust Capture Distance and related door/sensor settings. See Distance limits, sensor alerts and errors and Pre-capture notification.

Where can I buy an OcuTrap?

Purchase through ocutrap.com (and authorized partners listed there). For second-hand units, see Selling or transferring a trap.