Account and billing
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Who this applies to

  • All customers and internal users who sign in with an email and password.

Sign in basics

  • Your username is your email address.
  • You sign in with your email and password, or with a one-time sign-in code that we email to you. The code expires in 10 minutes.
  • There is no two-step verification setting at this time.

Password requirements

  • 10 or more characters
  • No required mix of numbers or symbols. We check real password strength instead.
  • Common passwords and passwords found in known data breaches are not allowed.
  • Do not reuse a password that you use on other sites.

How to create a strong password

  • Use a passphrase with several random words. Example: river tulip taxi folder cloud
  • Avoid personal info like names, addresses, or dates.
  • Use a password manager to generate and store unique passwords.