Account and Billing

Account Deletion

Permanently delete your OcuTrap account from the web or mobile app. Cancel trap subscriptions first, and know exactly what gets erased.

You can permanently delete your OcuTrap account from the web app or the mobile app. Deletion cannot be undone.

Warning: Deleting your account permanently deletes your owned traps and their data, removes sharing access, and removes you from organizations (where allowed). It cannot be undone.

Before you start

  1. Cancel active trap subscriptions in Billing. The app blocks account deletion while you still own an active or trialing subscription.
  2. If you are the only owner (or the billing owner) of an organization, transfer ownership or delete that organization first. The app will block deletion until those orgs are resolved.

What deletion does

When you confirm deletion, OcuTrap will:

  • Permanently delete traps you own, including captures/images, settings, vitals, and location history for those traps
  • Remove sharing access — revoke shares you granted to others, and remove you from traps that were shared with you
  • Remove your organization memberships (after the owner/billing guards above are satisfied)
  • Permanently delete your account and sign you out

It does not cancel Stripe subscriptions for you — cancel those in Billing first.

Web

  1. Sign in at app.ocutrap.com and open Account.
  2. Scroll to the Danger zone section and, next to Delete account, click Delete.
  3. Read the consequences list in the confirmation dialog.
  4. Re-enter your account email to confirm (capitalization does not matter).
  5. Click Delete account.

You are signed out when deletion completes.

Mobile

  1. Open the OcuTrap mobile app and go to Settings → Account.
  2. Under Danger zone, tap Delete account.
  3. Read the consequences list on the confirmation screen.
  4. Type your account email to confirm (capitalization does not matter).
  5. Tap Delete account.

You are signed out when deletion completes.