Account deletion

You can permanently delete your OcuTrap account from the web app or the mobile app. Deletion cannot be undone.

Before you start

1. Cancel active trap subscriptions in Billing. The app blocks account deletion while a trap you own has a subscription that will renew. A subscription that is already set to end does not hold it up.
2. If you are the only owner or the primary owner of an organization, transfer ownership or delete that organization first. The app will block deletion until those orgs are resolved.

What deletion does

When you confirm deletion, OcuTrap will:

• Permanently delete traps you own, including captures/images, settings, vitals, and location history for those traps
• Remove sharing access: revoke shares you granted to others, and remove you from traps that were shared with you
• Remove your organization memberships (after the owner checks above are satisfied)
• Permanently delete your account and sign you out

Your traps disappear immediately. Their photos and history are removed in the background within minutes.

It does not cancel Stripe subscriptions for you. Cancel those in Billing first.

Web

1. Sign in at base.ocutrap.com and open Account.
2. Scroll to the Danger zone section and, next to Delete account, click Delete.
3. Read the consequences list in the confirmation dialog.
4. Re-enter your account email to confirm (capitalization does not matter).
5. Click Delete account.

You are signed out when deletion completes.

Mobile

1. Open the OcuTrap mobile app, go to Settings, and scroll to the bottom. Sign out and the Danger zone are the last items.
2. Under Danger zone, tap Delete account.
3. Read the consequences list on the confirmation screen.
4. Type your account email to confirm (capitalization does not matter).
5. Tap Delete account.

You are signed out when deletion completes.