FAQs

Updating Firmware

OcuTrap firmware updates are delivered automatically over-the-air (OTA) to ensure your device has the latest features and security improvements.

How Firmware Updates Work

Automatic Updates

  • Firmware updates are pushed automatically when your OcuTrap is connected to the internet.
  • Updates typically occur during low-activity periods to minimize disruption.
  • Your trap will briefly restart after an update is applied.

Update Requirements

For a successful firmware update:

  • The trap must be powered on and connected to cellular.
  • Battery level should be above 20% to prevent interruption during the update.
  • The trap should remain powered during the update process (usually 5-15 minutes).

Checking Your Firmware Version

To view your current firmware version:

  1. Open the OcuTrap Mobile App.
  2. Select your trap from the device list.
  3. Navigate to Settings or Device Info.
  4. The firmware version is displayed under device details.

Troubleshooting Update Issues

Update Not Installing

  • Ensure the trap has a stable internet connection.
  • Verify the battery level is sufficient.
  • Try power cycling the trap by removing and reinserting the battery.

Trap Unresponsive After Update

  • Wait 5 minutes for the trap to complete its restart sequence.
  • If the trap remains unresponsive, turn the trap off and on again (remove and reconnect the battery, or hold the power button).
  • Contact support if issues persist.

Release Notes

For information about the latest firmware features and fixes, check the Updates page on docs.ocutrap.com or contact support.