Trap Not Sending Commands

Issue

If your OcuTrap is not responding to commands and is displaying error codes, it may have entered hibernation mode or lost connection.

Possible Causes

1. Hibernation Mode – The trap automatically enters hibernation when it is not armed or in a captured state. If it was set but not fully armed, it will eventually power down to conserve battery.

2. No Battery Connection – Ensure the battery is properly connected and charged. A loose or depleted battery will prevent the trap from operating.

3. No Trap Online – If the trap is not showing as online, it may not be connected to the network.

4. Poor Cellular Communication – Weak signal strength can prevent the trap from sending or receiving commands.

Solutions

Wake the Trap from Hibernation

• Press the power button (the left-most button) to wake up the trap.

• Ensure the trap is in armed mode to prevent it from entering hibernation again.

Check Battery Connection

• Verify that the battery is properly seated and securely connected.

• Check the battery charge level and recharge or replace if necessary.

Verify Network Connectivity

• Check if the trap appears online in the app or dashboard.

• Move the trap to an area with better cellular reception if the signal is weak.

Additional Help

If the issue persists after trying these steps, please contact support for further assistance.