# Trap Not Sending Commands

If your OcuTrap is not responding to commands and is displaying error codes, it may have entered hibernation mode or lost connection.

> For a full step-by-step guide when the trap shows offline or will not connect, see [**Trap Offline or Won't Connect**](/troubleshooting/trap-offline-or-wont-connect.md).

### Possible Causes

1. **Hibernation Mode** – When **unarmed and idle**, the trap may enter hibernation after about 2 hours to save battery. This is normal. Press the power button to wake it. See [Unarmed Hibernation](/faqs/unarmed-hibernation.md).
2. **No Battery Connection** – Ensure the battery is properly connected and charged. A loose or depleted battery will prevent the trap from operating.
3. **No Trap Online** – If the trap is not showing as online, it may not be connected to the network.
4. **Poor Cellular Communication** – Weak signal strength can prevent the trap from sending or receiving commands.

### Solutions

#### Wake the Trap from Hibernation

* Press the **power button** (the left-most button) to wake up the trap.
* Wait for the LED to show **breathing cyan** before retrying your command.
* If the trap is **unarmed and idle**, hibernation is expected. You do not need to keep the trap armed to avoid it — see [Unarmed Hibernation](/faqs/unarmed-hibernation.md) if you need the trap to stay awake while unarmed.

#### Check Battery Connection

* Verify that the battery is properly seated and securely connected.
* Check the battery charge level and recharge or replace if necessary.

#### Verify Network Connectivity

* Check if the trap appears online in the app or dashboard.
* Move the trap to an area with better cellular reception if the signal is weak.

### Additional Help

If the issue persists after trying these steps, please contact support for further assistance.


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