Troubleshooting

Trap Not Sending Commands

If your OcuTrap is not responding to commands and is displaying error codes, it may have entered hibernation mode or lost connection.

When you send a command, the app shows its live status — Sending…, then confirmed once the trap acknowledges it, or a failure message with the device's error if something went wrong — so you can see exactly what happened.

For a full step-by-step guide when the trap shows offline or will not connect, see Trap Offline or Won't Connect.

Possible Causes

  1. Sleep Mode – When unarmed and idle, the trap drops into a low-power sleep after a few minutes to save battery. This is normal — it still wakes for commands on its next check-in, or press the power button to wake it immediately.
  2. No Battery Connection – Ensure the battery is properly connected and charged. A loose or depleted battery will prevent the trap from operating.
  3. No Trap Online – If the trap is not showing as online, it may not be connected to the network.
  4. Poor Cellular Communication – Weak signal strength can prevent the trap from sending or receiving commands.

Solutions

Wake the Trap from Hibernation

  • Press the power button (the left-most button) to wake up the trap.
  • Wait for the LED to show breathing cyan before retrying your command.
  • If the trap is unarmed and idle, a low-power sleep is expected — commands are picked up at the next check-in. Full hibernation only happens on very low battery or a long power-button press (see Power Modes).

Check Battery Connection

  • Verify that the battery is properly seated and securely connected.
  • Check the battery charge level and recharge or replace if necessary.

Verify Network Connectivity

  • Check if the trap appears online in the app or dashboard.
  • Move the trap to an area with better cellular reception if the signal is weak.

Additional Help

If the issue persists after trying these steps, please contact support for further assistance.