# Trap Not Sending Commands

Issue

If your OcuTrap is not responding to commands and is displaying error codes, it may have entered hibernation mode or lost connection.

### Possible Causes

1. **Hibernation Mode** – The trap automatically enters hibernation when it is not armed or in a captured state. If it was set but not fully armed, it will eventually power down to conserve battery.
2. **No Battery Connection** – Ensure the battery is properly connected and charged. A loose or depleted battery will prevent the trap from operating.
3. **No Trap Online** – If the trap is not showing as online, it may not be connected to the network.
4. **Poor Cellular Communication** – Weak signal strength can prevent the trap from sending or receiving commands.

### Solutions

#### Wake the Trap from Hibernation

* Press the **power button** (the left-most button) to wake up the trap.
* Ensure the trap is in **armed mode** to prevent it from entering hibernation again.

#### Check Battery Connection

* Verify that the battery is properly seated and securely connected.
* Check the battery charge level and recharge or replace if necessary.

#### Verify Network Connectivity

* Check if the trap appears online in the app or dashboard.
* Move the trap to an area with better cellular reception if the signal is weak.

### Additional Help

If the issue persists after trying these steps, please contact support for further assistance.