Deleting a Trap

Removing a trap permanently deletes the trap and all of its data from your account. Review this page before proceeding.

Before you start

• Only the trap's owner can remove it. Managers and users the trap is shared with do not see the option.
• The trap's subscription must be canceled first. The app will not remove a trap that still has an active subscription. Cancel it from the trap's Trap billing page: select Billing in the sidebar, find the trap under Per-trap status, select Manage, then Manage subscription to cancel in the Stripe portal. See managing-your-subscription.md. Note that a canceled subscription stays active until the end of the current billing period, so the trap can be removed once the period ends and the trap shows Canceled. If the trap is billed through an organization, it must be removed from the organization's billing first.
• Use the web app. Trap removal is available at app.ocutrap.com, not in the mobile app.

Steps

1. Open the trap — sign in at app.ocutrap.com and select the trap you want to remove.
2. Go to the Settings tab on the trap's page.
3. Scroll to the Danger zone section at the bottom of Settings.
4. Click "Remove trap." If the button is disabled, the trap still has an active subscription. Cancel it from the trap's Trap billing page first.
5. Confirm. A Remove trap? dialog summarizes what will be deleted. Click Remove to permanently delete the trap. You'll be returned to your trap list.

What happens when you remove a trap

• The trap and all of its data — images, activity history, and vitals history — are permanently deleted from your account.
• Sharing access is removed for everyone the trap was shared with.
• The physical trap itself is unaffected. It can be added to another OcuTrap account later — if you're handing it to a new owner, follow selling-or-transferring-a-trap.md.