Connection Issues

If your OcuTrap is having trouble connecting, follow these steps to troubleshoot the issue:

1. Check the Battery

• Ensure the battery is fully charged and properly connected.

• If the battery is not fully charged, charge it and reconnect it to the device.

• Instructions on how to charge:Battery

• Plug the two yellow connectors together to supply

2. Inspect the LED Light

• If there is no LED light on the trap, verify the wiring and connections.

• Make sure all wires and connectors are securely attached and fully seated.

3. Verify Configuration in Your Account

• Log in to your OcuTrap account and confirm that the trap is listed in your Main Console.

• If the trap does not appear, go to the Account Page and add the trap to your account.

4. Match the Serial Number (SN)

• If the trap is listed in the console, verify that the Serial Number (SN) on the trap matches the Particle chipset SN visible in the trap's settings.

• To do this, click the Settings button at the bottom left of the screen and check the SN against the one displayed on the Particle chipset (see image).

5. Check Cellular Range

• If the LED light is blinking green, the trap may be out of cellular range.

• Ensure you are in an area with sufficient cellular coverage.

6. Inspect Antenna Connections

• If the issue persists, check that the gold antenna connections (as shown in the image) are fully pressed down and securely attached to the trap.