OcuTrap Knowledge Base
    • OcuTrap Knowledge Base
  • Getting Started
    • Introduction
    • Set-up Tutorial
    • Hardware Set Up
    • Video Assembly
    • Deploying Your Trap in the Field
    • Hardware Features
    • Technical Specifications
    • Connectivity & Coverage
    • App
    • Tips and Tricks
    • Handling & Releasing a Captured Animal
    • Trap Settings
    • Maintenance
    • LED Guide
    • Battery Overview
  • FAQs
    • Sharing Traps
    • Common questions
    • What animals is the OcuTrap R1 designed for?
    • Safe-mode
    • Battery
    • Updating firmware
    • Manually taking an image
    • Seeing Camera view
    • Taking higher quality images
    • GPS
    • Weather & Environmental Guidelines
    • Cold Weather
    • Camera
    • Power Modes
    • Miscellaneous
    • Accessory Port
    • Deleting a Trap
  • Troubleshooting
    • Trap Offline or Won't Connect
    • LED Light Guide
    • Common Issues
    • Trap Not Sending Commands
    • Motor-to-Pin Connection Too Tight
    • Condensation on the Camera
    • Motor Connector Use
    • Motor Connector Tightness Check
    • Wire Exposed
  • Support
    • Contact Us
    • Bug reporting
    • Safety Information
    • Purchases
    • Nonprofit and 501(c) Program
  • Legal & Compliance
    • Warranty Information
    • Legal disclaimers and compliance information
    • Responsible & Legal Use
    • Your Data & Privacy
  • Device Management
    • Selling or Transferring a Trap
    • Trap Test Mode
  • Account and Billing
    • Your OcuTrap Subscription
    • Billing
    • Update Individual Trap Subscriptions
    • Resetting Password
    • Managing Your Subscription
    • Account Deletion
  • Appendix and Resources
    • Downloads
    • Media Kit
    • Testimonials
    • Case Study
    • Updates
    • OcuTrap in News
    • Full Manual (PDF)
    • R1 Cheat Sheet (PDF)
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OcuTrap Knowledge Base/Support/Bug reporting
Support

Bug reporting

If you find a bug, please report it by emailing support@ocutrap.com. Include a detailed bug description, reproduction steps, and any relevant visuals. Explain what you expected to happen and what actually did. Your detailed feedback helps improve our service.

You can also reach us through the chat bubble on the OcuTrap.com homepage.

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