OcuTrap R1 Knowledge Base
OcuTrap Knowledge Base
OcuTrap Knowledge Base
  • OcuTrap Knowledge Base
  • Getting Started
    • Introduction
    • Set-up Tutorial
    • Hardware set-up
    • Video Assembly
    • Hardware Features
    • App
      • Adding a trap to your account
      • Billing
      • Open/ Closed Button
      • Arm/ Un-arm Button
      • Trap Settings
      • Trap Control
      • Sharing with Users
        • Manager User
        • Shared User
        • Link Sharing
      • Logs
      • Notification Settings
      • Resetting Password
      • LED modes
      • Other app information
    • Tips and Tricks
    • Maintenance
  • FAQs
    • Sharing Traps
      • User Levels
    • Common questions
    • Safe-mode
    • Battery
    • Updating firmware
    • Manually taking an image
    • Seeing Camera view
    • Taking higher quality images
    • GPS
    • Weather & Environmental Guidelines
    • Accessory Port
    • Camera
    • Power Modes
    • Unarmed Hibernation
  • Deleting a Trap
  • Troubleshooting
    • Trap Not Sending Commands
    • Motor-to-Pin Connection Too Tight
    • Connection Issues
    • Condensation on the Camera
  • Support
    • Contact Us
    • Bug reporting
    • Safety Information
    • Purchases
    • Cloud Debug Guide for OcuTrap
  • Legal & Compliance
    • Warranty Information
    • Legal disclaimers and compliance information
  • Account and Billing
    • Billing
    • Resetting Password
    • Account Deletion
  • Appendix and Resources
    • Media Kit
    • Testimonials
    • Case Study
    • Updates
    • OcuTrap in News
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  1. Support

Bug reporting

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Last updated 1 year ago

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If you find a bug, please report it quickly at our portal: . Include a detailed bug description, reproduction steps, and any relevant visuals. Explain what you expected to happen and what actually did. Your detailed feedback helps improve our service.

You can also email

base.ocutrap.com/bug_report
info@ocutrap.com