Account and Billing

Billing

This guide explains how to access and manage your billing information for OcuTrap.

1. Signing In

  1. Log in to your OcuTrap account at app.ocutrap.com.
  2. The sidebar has Settings, Billing, and Account. Account holds your personal information and security settings. Billing holds your subscriptions.

The Billing page shows your plan, your Payment method, Per-trap status for every trap you can see, and Invoices. Each trap has its own subscription, so select Manage next to a trap to open its Trap billing page.

2. Opening the Billing Portal

  1. On the Billing page, select Payment portal at the top, or Manage in portal on the Payment method card.
  2. On a single trap’s Trap billing page, select Manage subscription (or Update payment / Resolve payment if a payment failed).

In the portal you can:

  • Update billing information (address, payment method, etc.)
  • Manage credit cards (add/remove payment methods)
  • Cancel a subscription
  • View past invoices

Switching between Monthly and Annual is done in the app, not the portal. See section 3.2.

3. Managing Your Subscriptions

Once you are in the secure billing portal, you’ll see an overview of your subscriptions for your traps. From here, you can:

3.1 Update Billing Information

  • Address – Update your physical billing or shipping address.
  • Credit Cards – Add, remove, or modify your credit card on file.
  • Payment Methods – Choose a default payment method if you have multiple.

3.2 Change Subscription Plans

There is one plan, the Cellular plan, billed Monthly or Annual per trap. There are no feature tiers.

  • Switch billing interval – Do this in the app, not the portal. On the trap’s Trap billing page, under Cellular plan, select Monthly or Annual.
  • Cancel – End the subscription in the Stripe portal. You’ll still have access for the remainder of your billing cycle.

3.3 Status Definitions

These are the statuses shown on the Billing page under Per-trap status:

  • Active
    The subscription is paid and the trap has full function.
  • Trial
    The trap is in its free trial. You aren’t charged until the trial ends.
  • Past Due
    A payment failed. The trap still works for now. Select Update payment.
  • Suspended
    Payment stayed unresolved. The trap stops taking images and accepting commands. Select Resolve payment.
  • Canceled
    The subscription was canceled. Access continues until the cancellation date takes effect.
  • Paused
    You paused a monthly plan. Billing is stopped and the trap is dormant.
  • Inactive
    No subscription was ever started for this trap.

If you have questions about a status, contact our support team.

4. Frequently Asked Questions

4.1 How do I update my payment method?

  1. On the Billing page, select Payment portal (or Manage in portal on the Payment method card).
  2. Select Payment Methods.
  3. Add a new card or edit existing card details.
  4. Confirm your changes.

Full steps: Changing Your Subscription Payment Method.

4.2 Can I view my billing history?

Yes. The Billing page has an Invoices section covering all traps, with View and Receipt on each row. A single trap’s Trap billing page has Recent invoices for that trap only.

5. Getting Help

If you encounter any issues or have additional questions, please reach out to us:

We’re here to help you get the most out of your OcuTrap subscription.