# Billing

## 1. Accessing Your Account Page

1. **Log in** to your OcuTrap account at [base.ocutrap.com](https://base.ocutrap.com/).
2. Once logged in, either:
   * Click the **Account** link in the navigation bar, **OR**
   * Click the **burger menu** (three horizontal lines) and select **Account**.

You will be taken to your **Account** page, which displays personal information (name, email, phone number), security settings, and billing information.

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## 2. Navigating to the Billing Portal

1. From the **Account** page, scroll to the **Billing** section.
2. Click on **Manage Subscriptions** to open the secure billing portal.

## <img src="https://2935179342-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MTaWOrEK9jx-3w2Vwjy%2Fuploads%2FaZkMElSXCbndZSakDHpt%2FScreenshot%202025-01-30%20at%2010.32.34%E2%80%AFAM.png?alt=media&#x26;token=62fe8913-d5aa-415f-a064-76ed5c905737" alt="" data-size="original">

This portal allows you to view and manage all aspects of your subscription, including:

* **Updating Billing Information** (address, payment method, etc.)
* **Managing Credit Cards** (add/remove payment methods)
* **Changing Your Plan** (Monthly, Annual)
* **Viewing Subscription Status** (active, trialing, canceled, etc.)

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### 3. Managing Your Subscriptions

Once you are in the secure billing portal, you’ll see an overview of your subscriptions for your traps. From here, you can:

#### 3.1 Update Billing Information

* **Address** – Update your physical billing or shipping address.
* **Credit Cards** – Add, remove, or modify your credit card on file.
* **Payment Methods** – Choose a default payment method if you have multiple.

#### 3.2 Change Subscription Plans

* **Upgrade** – Move to a higher-tier plan that includes more features or traps.
* **Downgrade** – Switch to a lower-tier plan if you need fewer features or traps.
* **Cancel** – End your subscription. You’ll still have access for the remainder of your billing cycle unless otherwise noted.

#### 3.3 Plan Status Definitions

* **Active**\
  Your subscription is currently active, and you have full access to all features.
* **Trialing**\
  Your subscription is in a free trial period. You won’t be charged until the trial ends (unless you decide to cancel or change plans before then).
* **Canceled**\
  Your subscription has been canceled. You’ll retain access until the cancellation date takes effect.

Depending on your plan or provider settings, you might see other statuses such as **Past Due**, **On Hold**, or **Paused**. If you have questions about these statuses, [contact our support team](https://ocutrap.com/pages/contact).

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### 4. Frequently Asked Questions

#### 4.1 How do I update my payment method?

1. Go to **Account** → **Manage Subscriptions**.
2. Select **Billing** or **Payment Methods**.
3. Add a new card or edit existing card details.
4. Confirm your changes.

#### 4.2 Can I view my billing history?

Yes. In the billing portal, you’ll typically find a **Billing History** or **Invoices** tab that provides a record of all past charges.

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### 5. Getting Help

If you encounter any issues or have additional questions, please reach out to us:

* **Email**: <support@ocutrap.com>

We’re here to help you get the most out of your OcuTrap subscription.