Account and Billing

Billing

This guide explains how to access and manage your billing information for OcuTrap.

1. Signing In

  1. Log in to your OcuTrap account at app.ocutrap.com.
  2. Your Account page (personal information, security settings) is available from the sidebar. Per-trap billing lives on each trap's Billing tab.

2. Opening the Billing Portal

  1. Open the trap you want to manage and go to its Billing tab (or open Billing from the app for an overview across traps).
  2. Use the Stripe billing portal link to manage payment methods and view invoices.

This portal allows you to view and manage all aspects of your subscription, including:

  • Updating Billing Information (address, payment method, etc.)
  • Managing Credit Cards (add/remove payment methods)
  • Changing Your Plan (Monthly, Annual)
  • Viewing Subscription Status (active, trialing, canceled, etc.)

3. Managing Your Subscriptions

Once you are in the secure billing portal, you’ll see an overview of your subscriptions for your traps. From here, you can:

3.1 Update Billing Information

  • Address – Update your physical billing or shipping address.
  • Credit Cards – Add, remove, or modify your credit card on file.
  • Payment Methods – Choose a default payment method if you have multiple.

3.2 Change Subscription Plans

  • Upgrade – Move to a higher-tier plan that includes more features or traps.
  • Downgrade – Switch to a lower-tier plan if you need fewer features or traps.
  • Cancel – End your subscription. You’ll still have access for the remainder of your billing cycle unless otherwise noted.

3.3 Plan Status Definitions

  • Active
    Your subscription is currently active, and you have full access to all features.
  • Trialing
    Your subscription is in a free trial period. You won’t be charged until the trial ends (unless you decide to cancel or change plans before then).
  • Canceled
    Your subscription has been canceled. You’ll retain access until the cancellation date takes effect.

Depending on your plan or provider settings, you might see other statuses such as Past Due, On Hold, or Paused. If you have questions about these statuses, contact our support team.

4. Frequently Asked Questions

4.1 How do I update my payment method?

  1. Open the trap's Billing tab and open the Stripe billing portal.
  2. Select Payment Methods.
  3. Add a new card or edit existing card details.
  4. Confirm your changes.

4.2 Can I view my billing history?

Yes. In the billing portal, you’ll typically find a Billing History or Invoices tab that provides a record of all past charges.

5. Getting Help

If you encounter any issues or have additional questions, please reach out to us:

We’re here to help you get the most out of your OcuTrap subscription.