Viewing Subscription Status (active, trialing, canceled, etc.)
3. Managing Your Subscriptions
Once you are in the secure billing portal, you’ll see an overview of your subscriptions for your traps. From here, you can:
3.1 Update Billing Information
Address – Update your physical billing or shipping address.
Credit Cards – Add, remove, or modify your credit card on file.
Payment Methods – Choose a default payment method if you have multiple.
3.2 Change Subscription Plans
Upgrade – Move to a higher-tier plan that includes more features or traps.
Downgrade – Switch to a lower-tier plan if you need fewer features or traps.
Cancel – End your subscription. You’ll still have access for the remainder of your billing cycle unless otherwise noted.
3.3 Plan Status Definitions
Active
Your subscription is currently active, and you have full access to all features.
Trialing
Your subscription is in a free trial period. You won’t be charged until the trial ends (unless you decide to cancel or change plans before then).
Canceled
Your subscription has been canceled. You’ll retain access until the cancellation date takes effect.
Depending on your plan or provider settings, you might see other statuses such as Past Due, On Hold, or Paused. If you have questions about these statuses, contact our support team.
4. Frequently Asked Questions
4.1 How do I update my payment method?
Go to Account → Manage Subscriptions.
Select Billing or Payment Methods.
Add a new card or edit existing card details.
Confirm your changes.
4.2 Can I view my billing history?
Yes. In the billing portal, you’ll typically find a Billing History or Invoices tab that provides a record of all past charges.
5. Getting Help
If you encounter any issues or have additional questions, please reach out to us:
