Account and Billing

Changing Your Subscription Payment Method

You can update your credit card or bank information at any time through the OcuTrap subscription portal. This guide walks you through each step.

1. Log in to Your Account

  1. Visit app.ocutrap.com and sign in to your account.
  2. Select Billing in the sidebar.
  3. Select Payment portal at the top of the page, or Manage in portal on the Payment method card. Either one opens the Stripe portal, where your card is stored.

The Payment method card shows Provider: Stripe and a status of Active subscription, Update required, or No active subscription.

2. Add a New Payment Method

  1. In the Stripe portal, scroll down to Payment Methods.
  2. Click Add payment method.

Some customers already have a card saved through Link, Stripe’s fast checkout system.

If you see that your card is associated with Link:

  1. Click the three dots at the top right of the payment method.
  2. Select Pay without Link.
    This will allow you to use a normal card or bank account instead of Link.

4. Enter Your New Payment Information

You will now see options to:

  • Add a new credit or debit card
  • Add a bank account

Enter your details and save the payment method.

5. Set the New Method as Default (Optional)

If you entered multiple payment methods, choose which one should be used for your subscription.

  1. Under the payment method list, click Make default next to the method you want active.